Why HubSpot Service Hub?
Happy customers are the secret to growth. HubSpot Service Hub is designed to provide your team with tools to achieve this by removing friction from the process of dealing with your business.
Service Hub:
- Helps your team deliver an organised, efficient, and highly responsive service.
- Helps your customers get answers faster through automated and self-service solutions.
- Helps senior management get real-time customer feedback so you can solve problems faster and identify advocates and growth opportunities.
Our experience
We have worked with several companies to assist with scoping and implementing Service Hub into their customer service operations.
As with all digital transformation projects, a Service Hub migration can be a complex process. We'll work with you to map out your customer touchpoints, internal processes and key data points, to ensure your move to HubSpot is successful for your team and your customers.
We're also experienced at integrating HubSpot with other existing platforms so you can get the best of both worlds.
Enable your service team to do their job, better.
Your customer service team is the face of your business. But most organisations undervalue and fail to measure the performance of this vital business function.
Does your team have the right tools for the job? Are they providing customers with a seamless service across all touchpoints? Are you measuring customer satisfaction to see how well they're doing? Are you rewarding good performance and solving where things fall down?
With customer experience fast becoming the last remaining differentiator between brands in our competitive digital economy, it's time to shine a light on your customer service function.
How we can help
Whether you have a well-established services operation or if you're starting from scratch, we'll work with your service team to design a service solution that works for them, and your customers.
Key outcomes we aim for are:
- Enable a single view of the customer throughout their lifecycle
- Track conversations across all digital and phone channels including live chat and AI-enabled automation
- Tickets and pipeline management
- Help your customers help themselves with knowledge bases and automation
- Templates and workflows to reduce admin
- NPS surveys for instant customer feedback
- Sophisticated report dashboards
- Integration with SaaS products including in-app chat and messaging if required.
Lets get engaging!
Your journey towards exceptional customer service and brand distinction starts here. We're passionate about the transformative impact that customer experiences can have, reach out for a consultation and let's begin the journey to grow your business to new heights of success.
Matt Cannon
Head of Marketing,
MasterCraft Kitchens
“Engaging Partners has been instrumental in getting our digital journey underway. They are basically an extension of our team. We particularly value their capacity for translating the technicalities of their work into language we understand.”
Matt Cannon
Head of Marketing,
MasterCraft Kitchens
“Engaging Partners has been instrumental in getting our digital journey underway. They are basically an extension of our team. We particularly value their capacity for translating the technicalities of their work into language we understand.”
Matt Cannon
Head of Marketing,
MasterCraft Kitchens
“Engaging Partners has been instrumental in getting our digital journey underway. They are basically an extension of our team. We particularly value their capacity for translating the technicalities of their work into language we understand.”
Matt Cannon
Head of Marketing,
MasterCraft Kitchens
“Engaging Partners has been instrumental in getting our digital journey underway. They are basically an extension of our team. We particularly value their capacity for translating the technicalities of their work into language we understand.”
Matt Cannon
Head of Marketing,
MasterCraft Kitchens
